Terms & Conditions

Guarantees and disclaimers

Welcome to www.ergotherapy.com.au (“this website”)

If the purchaser is not satisfied with the comfort of the product, it can be returned within 30 days in its original condition to Ergotherapy Solutions, at the cost of the purchaser. This is subject to an initial telephonic discussion with an Ergotherapy representative to ensure correct use of the product.

Ergotherapy Solutions cannot be held responsible for colour selection on the website. Although we have done our best to ensure colour accuracy, due to screen variances, the colours reflected on the website may not be exactly as per the product. If purchaser is unsure of exact colour, a consultation with Ergotherapy can be arranged to view the actual fabric swatches. It is the responsibility of the purchaser to request this if unsure of colour selection made.

This guarantee covers all parts of the chair excluding the fabric. Ergotherapy will repair any problems either on site or at factory depending on issue experienced.

Agreements of sale

Placing a product in a shopping basket without completing the purchase cycle does not:

• constitute an agreement of sale; and/or
• constitute an order for such product,

and as such, Ergotherapy Solutions may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Ergotherapy Solutions liable if such product is not available when the purchase cycle is completed at a later stage.

An agreement of sale only comes into effect if and when:

  • you electronically submit a properly completed order for one or more products in your shopping basket; and

  • payment is either authorised, or received by Ergotherapy Solutions in its bank account

Termination of Sales & Cancellation of Orders

Ergotherapy Solutions reserves the right, for purposes of preventing suspected fraud , to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Ergotherapy Solutions, in whole or in part, on notice to you. Ergotherapy Solutions shall only be liable to refund monies already paid by you, and accepts no other liability which may arise as a result of such refusal to process any order/sale.

Amounts payable by You


The price of each product is displayed with the product listing.

Delivery Costs

Delivery costs are included in all prices for delivery to metro areas nationally in Australia. Any order placed for non-metro areas requiring additional delivery costs will be charged separately by invoice. The purchaser will be notified of additional delivery costs and will be provided with an opportunity for a full refund.


Ergotherapy Solutions shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Ergotherapy Solutions will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

Payment Methods

Subject to the exceptions listed below, your payment for any products ordered from Ergotherapy Solutions must be made to Ergotherapy Solution’s bank account in any one of the following ways:

  1. Credit card payments via Paypal payment systems
  2. If you would prefer to pay by EFT please contact us at info@ergotherapy.com.au

Where we deliver

Ergotherapy Solutions will endeavour to deliver to all destinations within Australia. If a location is not possible or will require additional lead time, the purchaser will be notified.


  • Delivery periods are only regarded as having commenced upon payment confirmation being received by Ergotherapy Solutions.
  • Ergotherapy Solutions makes every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the Purchaser.
  • If paying with a specific credit card for the first time on the Website, Ergotherapy Solutions may carry out certain fraud checks with the cardholder’s bank and the delivery period shall only be regarded as having commenced upon completion of such checks.

Acceptance of Delivery

The purchaser must examine the Goods upon delivery. Please check that the exterior packing is undamaged. You may unpack the Goods to check the delivery is ok. Do not sign the carrier’s documents unless you are totally satisfied with the delivery. Carriers documents signed for unexamined are not acceptable. Some carriers use computer pads; please check what you are signing for.

In the event of goods being received damaged, you must inform us within 24 hours of receipt of delivery. This must be done via email using info@ergotherapy.com.au

Terms and conditions

These terms and conditions are binding and enforceable against all persons that access this website or any part thereof. If for some reason you, the user of this website, do not agree to the terms and conditions you must leave this website now, as any further usage of this website will automatically bind you to these terms and conditions.

Copyright 2015 © Ergotherapy Solutions. All rights not expressly granted are reserved. To obtain permissions or the commercial use of any content on this site contact Ergotherapy Solutions: info@ergotherapy.com.au Users may download, view and print content from this site for private and non-commercial purposes only, provided that:

  • the downloaded content must not be modified in any way
  • the downloaded content must be attributed to this website, or the relevant third party reference as indicated in the relation to the aforesaid information.

All intellectual property, including but are not limited to content, photographs, graphics, designs, agreements and other material contained in the website are the property of Ergotherapy Solutions and as such are protected from infringement by domestic and international legislation and treaties.

When a user visits this website or sends e-mails to Ergotherapy Solutions, that user consents to receiving communications from Ergotherapy Solutions electronically and agrees that all agreements, notices, disclosures and other communications sent by Ergotherapy Solutions satisfies any legal requirements, including but not limited, to the requirement that such communications should be "in writing".

Hyperlinks are provided on this site to other sites. These linked websites are not under the control of Ergotherapy Solutions and Ergotherapy Solutions therefore does not take any responsibility for the privacy practices or the content of those sites, or any liability arising from access to any website which is linked from this site, or any hyperlink contained in a linked website. Your action to link to any such website is entirely at your own risk.

No person, business or web site may frame this site or any of the pages on this site in any way whatsoever without prior permission. Such permission could be obtained from the person referred to in clause 1 hereof.

No person, business or web site may use any technology to search and gain any information from this site without the prior written permission of Ergotherapy Solutions. Such permission could be obtained from the person referred to in clause 1 hereof.

Ergotherapy Solutions nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, Ergotherapy Solutions makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to the person referred to in clause 1. This web site is supplied on an "as is" basis and has not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Ergotherapy Solutions that the service available from and through this web site will meet the user's individual requirements and be compatible with the user's hardware and/or software. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Ergotherapy Solutions and users are encouraged to consult us personally before taking any course of action related to information, ideas or opinions expressed on this site.

This site collects personal and other information from the user when the user uses any electronic contact form on the website. The personal information that is collected is necessary to act on the communication that was sent from the website. None of the information collected or received via the online forms is and will be used for marketing purposes, except if the sender requests more information concerning the subject matter. We will not disclose personal information to third party without the user’s permission unless: we are compelled to do so by law or in terms of a court order; it is in the public interest to do so; it is necessary to protect our rights.

Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorised access to any page on this web site shall be prosecuted and civil damages shall be claimed in the event that Ergotherapy Solutions suffers any damage or loss.

The user allows Ergotherapy Solutions Ltd to take all reasonable steps to ensure the integrity and security of the Ergotherapy Solutions site and back-office applications.

Ergotherapy Solutions may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Users are encouraged to report untrue, inaccurate, defamatory, illegal, infringing and/or harmful content available from this website to Ergotherapy Solutions. Ergotherapy Solutions undertakes to correct and/or remove such content or any part thereof if the person reporting such content provides reasonable grounds to prove the alleged nature of the content.

This agreement shall commence when the user uses the Ergotherapy Solutions site and continues indefinitely until terminated by Ergotherapy Solutions. Access to this website may be monitored by Ergotherapy Solutions and Ergotherapy Solutions, may in its sole discretion, at any time terminate your access to this website and any account(s) you may have in connection with this website, unless otherwise agreed.

Company details

  • Website owner: Ergotherapy Solutions
  • Physical address: Suite 8, 97 Grafton Street. Bondi Junction. 2022. New South Wales. Australia
  • Telephone No: (02) 8090 8155
  • Website address(es): www.ergotherapy.com.au
  • Email address: info@ergotherapy.com.au
  • Registration number: ABN 52 132 771 138

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